Refund Policy
At Peak99, we are committed to providing reliable hosting services and excellent customer support. We understand that situations may arise where a refund is needed. This Refund Policy outlines the terms, eligibility, and procedures for requesting a refund from Peak99. Please read this policy carefully before making a purchase.
Peak99 is a registered trademark under the legal entity.
1. Shared Hosting and Reseller Hosting
1.1 30-Day Money-Back Guarantee
- Refund requests must be submitted through our support ticket system or by contacting customer support.
- The request must be made within 30 days of the initial purchase date.
- Only first-time customers are eligible. Accounts previously created, cancelled, or reactivated are not eligible.
- Fees for additional services, add-ons, licenses, upgrades, or setup are non-refundable.
- Any violation of our Terms of Service voids the refund policy.
1.2 Prorated Refunds
After the first 30 days, customers cancelling Shared Hosting or Reseller Hosting plans may be eligible for a prorated refund based on unused service time.
Conditions:
- Refund requests must be submitted through our support ticket system or customer support.
- Refunds will be calculated based on the number of unused days in the billing cycle.
- Additional services, add-ons, or software purchases are non-refundable.
- Violations of the Terms of Service void refund eligibility.
2. Domain Name Registrations and Transfers
Domain registrations and transfers are strictly non-refundable.
Once a domain has been registered or transferred, the transaction cannot be reversed or refunded. It is the customer’s responsibility to verify domain information before completing the purchase.
3. VPS Hosting and Dedicated Servers
All VPS Hosting and Dedicated Server plans are non-refundable.
These services involve resource allocation and provisioning that cannot be reversed once activated. Customers are advised to thoroughly evaluate their hosting requirements before purchase.
4. Exceptions (Non-Refundable Items)
The following products and services are non-refundable under all circumstances:
- SSL Certificates
- Software Licenses
- Administrative Fees
- Setup/Installation Fees
- Custom Development or Configuration Services
- Any product or service not explicitly stated as refundable in this policy
5. Refund Processing
- Valid refund requests will be processed within 7–10 business days.
- Refunds will be issued through the original payment method, unless otherwise required by payment provider policies.
In certain cases, refunds may be issued as account credit instead of a monetary refund.
6. Changes to the Refund Policy
Peak99 reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon being posted on our website.
Customers are responsible for reviewing this policy periodically to stay informed about updates.
If you have any questions or need clarification regarding our Refund Policy, please contact our Customer Support Team—we are always here to assist you.